A better product

When I wrote the EMS Manifesto I came to the realization that the right things don’t just happen, they frequently require a little push, or in some cases gentle pressure applied relentlessly. In my efforts to break down our old business as usual approach to things I am sure my publications have offended some people, perhaps being perceived as critical or negative to some. My intent is, and always has been, to broaden the discussion of the issues affecting us all in the public safety arena as well as improving the quality and efficiency of the services we provide. Too frequently I have heard co-workers, supervisors and even chief officers deride new programs and policies because of the lack of participation and input they were able to provide in the process. It is the consensus of the business and leadership community, that inclusion and participation in these processes produces both a better result, and greater acceptance and ownership of the finished product. It remains my goal to remain engaged and share these processes with those that will be affected, the general public, and others working in our industry to improve the understanding, participation and quality of our product. We work and live in a much more dynamic and open environment than in the past, it should not be perceived as a threat, it is an opportunity to gain that engagement and produce a better product. I hope you join me as we embark on our journey, remain open and engaged, and marvel at the results.